Yes, your payment is processed using Stripe, one of the world's largest payment processors. Not even we can see your credit card information!
We accept all major credit and debit cards. For enterprise customers, we can arrange invoicing and bank transfer.
Usage depends on the project type: AI Dubbing projects consume 1 credit per video minute (includes transcription, translation, voice synthesis, and subtitles). Translated Subtitles projects consume 0.5 minutes per video minute (50%). Subtitles (Captions) projects consume 0.3 minutes per video minute (30%). This lets you do more with your plan when you only need specific services.
Yes! You can change or cancel your plan at any time from your account dashboard. Changes take effect immediately for upgrades, and at the end of your billing period for downgrades or cancellations.
For Creator and Agency plans, you can upgrade mid-month or contact us for additional hours. Enterprise customers have unlimited volume with custom pricing based on their needs.
AI handles transcription, translation, voice generation, and initial timing; many teams finalize QA in-house. Optional human QC is £1.6–£2.8 per minute of final output per target language and focuses on timing, speaker alignment, emotional delivery tweaks, ducking, and overall quality control in the dubbing editor—not standalone linguistic translation review. Expect roughly 5–10 minutes of reviewer effort per minute of output in typical projects. Agency plans include 30 minutes free. Many agencies pass these costs through as production.
Use human review for: marketing campaigns, executive communications, training videos, sensitive content, specific dialect requirements (Gulf, Egyptian, Levantine, etc.), or any content where brand reputation is critical. AI handles routine content perfectly — humans add that final polish for mission-critical work.
Payments are non-refundable except as required by law. If you have an issue, please contact us and we'll do our best to help.
Yes you can. videodubbing.com is a cloud based online software which means you can log in and edit your files on almost any laptop or desktop with an internet connection.
Our Companies House number is 16002694.
We're always happy to hear from you! You can send us an email at hello@videodubbing.com for any questions, comments, or concerns.